FAQs

1. Area of application
For all orders via our online store, the following terms and conditions apply.

2. Contracting party, conclusion of the contract
The purchase contract is concluded with

BB Thomaz
Benderstrasse 150
40625 Duesseldorf

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail. A binding contract can also be concluded beforehand as follows:

If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
If you have chosen the payment method SOFORT Überweisung, the contract is concluded at the time of confirmation of the payment instruction to SOFORT GmbH.
The language available for the conclusion of the contract is German. We save the text of the contract and send you the order data and our GTC by e-mail. You can also view the GTC at any time here on this page. Your past orders are no longer accessible via the Internet for security reasons.

 

3. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
revoke.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (BB Thomaz, Benderstrasse 150, 40625 Düsseldorf, Germany, flowbybb@gmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or by e-mail).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

4. Delivery conditions
In addition to the stated product prices, shipping costs will be added. You can find out more about the amount of shipping costs in the offers.
We deliver only by mail order. A self-collection of the goods is unfortunately not possible.

5. payment
In our store you can use the following payment methods:
Payment by credit card
When placing your order, you simultaneously transmit your credit card data to us. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction and thereby accept your offer.
Payment by Paypal
When paying by means of a payment method offered by PayPal, the payment is
Payment processing via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms of use, available at
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - under the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-.
full.
Payment via Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case.

Invoice: The payment term is 14 days from the date of dispatch of the goods/ticket/ or, in the case of other services, the provision of the service. You can find the terms and conditions of invoice purchase for deliveries to Germany here and for deliveries to Austria here.
Immediately: Your account will be debited immediately after placing the order.

 

6. Warranty and guarantees
Unless otherwise expressly agreed in the following, the statutory
defect liability law. The limitation period for claims for defects in used goods is one year from delivery of the goods. The above restrictions and shortening of the period shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents
in case of injury to life, body or health
in case of intentional or grossly negligent breach of duty as well as fraudulent intent
in case of breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper
performance of the contract in the first place and on the observance of which the contracting party may regularly rely (cardinal obligations)
within the scope of a warranty promise, if agreed upon
insofar as the scope of application of the Product Liability Act is opened.
Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the store.
Customer service: You can reach our customer service for questions, complaints and claims by e-mail at flowbybb@gmail.de.

7. liability
For claims based on damages caused by us, our legal representatives or agents, we are always liable without limitation
in case of injury to life, body or health
in case of intentional or grossly negligent breach of duty
in the case of warranty promises, insofar as agreed
insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

8. information on online dispute resolution
The EU Commission provides an Internet platform for the online settlement of disputes (so-called "OS platform"), which arise from contractual obligations from online purchase contracts. The ODR platform can be accessed at the following link: http://ec.europa.eu/consumers/odr